Should we expect more or just accept less?

June 6, 2013

My son played in a soccer tournament in Greensboro, NC, last summer. While standing in line at a local restaurant, we started to giggle, when a lovely woman addressed every I Love these!customer as “honey bunch” or “sugar pie”. A person behind us got angry at our amusement and said that she is “the nicest woman and very genuine with her sentiment. Please don’t make fun of her!” We quickly explained that we weren’t laughing at her, but more at the general sweetness of the people of Greensboro, and how we had become used to cranky, poor customer service. That seemed to satisfy the defensive customer and she asked where we were from? I hesitated to tell her, Midland, TX, because I remember the good ol’ West Texas hospitality that I grew up with and realize how far we are from that now. Everyone is so busy, too busy it seems to be polite and it begs the question…Should we expect great customer service, when we are all so busy or should we just be happy to have any service at all?

At SDB, we put our customers first, no matter what and think we need to take a cue from Greensboro, NC and acknowledge good customer service when it happens! So we are going to give you some encouragement this Summer to focus on the positive and hopefully help change the way we all operate in the Permian Basin.

Join us in our SDB Super Service Shout Out! Whether it is the cashier at the pharmacy, the sandwich maker at your favorite lunch spot or the guy drying your car at the car wash, shout them out for great service. Stop complaining about how bad customer service is around here and focus on the positive. The rules are simple. Reward those who serve you with a smile, and be entered to WIN a $100 Visa Gift Card! Every time you post on Facebook about a positive experience you have had, you will be entered to win a gift card. Take a picture and post it on Instagram or make a short video on Vine and get a double entry, #Summershout. It’s so simple and it will feel so good!

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